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Shipping & Returns

Held for fast delivery by EMS or DHL fruits and the like. After payment, and is 7-12 working days (except weekends and holidays) to be easy. Most orders are processed within one week from customers. Customers were told to track their cargo. But if you like, within 15 working days from the periphery offset, please send email. We. The company has not returned to her, using automatic package, the package, if there is a straight line, but not for EMS to give, or the address or the recipient is not available.

In rare cases, people can be arrested in his behavior, had us in this section, which rarely happens. If we are not responsible for customs taxes or seizure North America Dealer. If the customs authorities seized product some live further crimes. So do not worry. If too little is properly inserted, or sent to us, that it might be time when the delay. Remember, we do not assume in adverse weather conditions, delays on vacation or business in the bottle windows bodies and complications.

What is the return policy, exchange and refund?
There are exceptions, if you want to return your purchase. bostonsbluesfest.com you can do so on condition that they paid the postage, and unused product, and the product can be sold in the state. Returns must be made within 28 days of receipt. If the performance of the product is a fully salable condition or the packaging is damaged, we reserve the right to refuse to refund.

If the product is defective or damaged, we will refund the original shipping cost *. For the EU to offer products, we will refund in accordance with the Regulation on the distance, the same maximum load back to one of our products, the original shipping fee, but no refund of the cost of returning the goods. Keep the transport and customs documents, including testing details of any taxes paid. Back then contact our customer service before returning the products to the code.

* We will only reimburse expenses if the whole order or give wrong, otherwise we will make a pro rata basis.

How can I return my product?
You can return any unwanted items by post. Please note that our service return shipping is not available for international shipments, we can not delivery to freight forwarding companies, hotels, offer family hotels, stockpiling and transfer of enterprises, including after product is damaged for these positions on behalf of the accept refund.

To return your order, please follow the instructions below:

1. If the product is defective or damaged, please send an email to customer service, the return of the products before they return to the code.

2. Products Packaging original packing

3. Complete the enclosed return label to your package, explaining the reasons for return, separation and confirm your package.

The return label on the exterior of the package.

5. Take the package to the local postal service, and obtain proof of posting.

We pay back to the original shipping and return the goods to the local postal sector to the maximum cost of £ 7.50 per kilo. For the EU to offer products, we will refund in accordance with the Regulation on the distance, the same maximum load back to one of our products, the original shipping fee, but no refund of the cost of returning the goods. Keep the transport and customs documents, including testing details of any taxes paid.

* Only we pay shipping if the entire order is incorrect or damaged, or we will make a pro rata basis.

How long does it take to process my refund?
Once we have received your return to our warehouse, we will process your return within 24 hours. You should see the refund within 5 working days of your account when you make your "contribution End" -update e-mail, please note that some banks may take more than 5 days to process premium payments.

If you have not received your refund, it's been 10 days of receiving your "contribution End" -update e-mail, please contact our customer service.

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In www.bostonsbluesfest.com optical shop you will find over 100 designer brands offer free returns. Now we are most sunglasses and goggles European online retailers. Our customers come to our wide range of products and customer service at the highest level. We trust and long term, a major supplier of the ratio of the eyewear industry. And bring you has to offer the best eyewear designers in the world.